Ahmed Drar

Profile

ServiceNow Certified Technical Architect (CTA) with 13 years in the ecosystem, from Deloitte’s Global ServiceNow Centre of Excellence and Accenture to leading architecture at Konversational. I focus on architecture governance, integration design and ROI-led advisory for enterprise CSM, SOM and Order Management programmes, and I teach official ServiceNow courses.

Experience

  1. Konversational

    2022 – Now

    London, UK

    Platform Architect & Technical Architecture Lead · 2024 – Now

    Accredited Instructor: CSM, SIR, IRM · 2023 – Now

    Principal Technical Consultant · 2022 – 2024

    • Architecture authority across concurrent enterprise engagements: CSM, SOM, TPSM and Order Management for TMT clients.
    • Run architecture review boards and platform health checks; build ROI cases and advise on AI readiness on the Now Platform.
    • Mentor architects, and have taught official ServiceNow courses to 200+ professionals across EMEA.

  2. Deloitte: Global ServiceNow CoE

    2018 – 2022

    London / UK & EU

    Manager & ServiceNow Architect · 2020 – 2022

    ServiceNow Implementation Specialist · 2018 – 2020

    • Defined architecture for global rollouts across ITSM, HRSD, SecOps and GRC, and led review boards and health checks.
    • Built SAP, Azure and SCCM integrations; the CoE’s go-to expert for GRC and HRSD.

  3. Accenture UK & Ireland

    2015 – 2018

    London, UK

    Technical Consultant → Senior Technical Consultant

    • Delivered ServiceNow solutions for UK enterprise clients.

  4. Atea Global Services

    2013 – 2015

    Riga, Latvia

    ServiceNow Developer

    • Integrations (SOAP/REST), business rules, UI policies and client scripts.

Earlier: web developer (2009–2013).